Shipping Policy

When placing an order with Netvize, you will be presented with several shipping options during checkout. Except for special circumstances we prefer to ship via UPS. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.

When you checkout, our site calculates the weight of your order and requests shipping rates in real time from UPS. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us prior to placing your order.

Orders must be received prior to 4pm EST Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent please place it as soon as possible and contact a sales representative via email, phone or live chat. There are certain situations where the order may not ship the same day even if received before the deadline. Some of those exceptions are:

Orders not placed during normal business hours will not be processed until the next business day. Large orders may take additional time to process, pack and ship. If part of your order is out of stock and you choose Ground as your shipping method we will ship your order when the out of stock items are received. (This is usually no more than 2 business days). If part of your order is out of stock and you choose an Express service, we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. Please note that there may be additional shipping charges for split shipping. Other unexpected exceptions may apply that may be specific to the situation. 

Delivery and Transit Times:

Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. The carriers we use are generally reliable when it comes to their transit times so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the carrier website to track your package. 

International Shipping:

At this time, we do not take orders from outside the United States of America.

Loss or Damage

If your order is lost or damaged during transit we will handle the claim with the carrier to save you time & aggravation. We will also replace your order, up to the insured amount ($100 by default), as soon as the carrier has processed the claim. This can be a complicated procedure, please contact us if you have any questions about it.